FAQs
Frequently Asked Questions
Question: How do I purchase merchandise from this Website?
Answer: Jaydeecollection.com is set up with PayPal Shopping Cart. To purchase merchandise, simply select the color and the size you want to purchase and then click “Add to Cart.” Your selection will be added to the PayPal Shopping Cart. After you have finished selecting all the items you want to purchase, click “Check Out” on the Shopping Cart which is located at the top of any page within the "Online Catalog" or click “Proceed to Checkout“ which is located on the right of the shopping cart. When you check out, please create an online account. Enter your shipping information and your billing address if different, and then click “Continue.”
Should you have questions or problems with placing your order, please contact us immediately at 1-901-725-9535 or jdc@jaydeecollection.com.
Please be sure you have selected the correct style, size and color. Also, print out a copy of your order for your records.
For those who prefer not to pay on line, please mail your order along with a money order or cashier check to: Jay Dee Collection, Order Processing Department, Post Office Box 751205, Memphis, TN 38175-1205. Please read our terms and conditions before placing your order.
The link to our order form and terms and conditions is http://www.jaydeecollection.com/orderform.doc.
If you do not have access to a printer, give us a call and we will mail a copy to you.
Question: What methods of payment do you accept?
Answer: We use PayPal, which accepts credit cards, debit cards, and checks. Please visit www.paypal.com for more information. We also accept Money Orders and Cashier Checks. Orders will not be placed until funds are cleared. Mail Money Orders or Cashier Checks to: Jay Dee Collection, Order Processing Department, Post Office Box 751205, Memphis, TN 38175-1205.
Question: How do I know if the item I want to purchase is in stock?
Answer: All items on our Website are subject to availability. We will notify you immediately by email.
Question: Do you accept refunds or exchanges?
Answer: We are strictly an internet retail store; we will accept only damaged items or manufacturer defects. Please see our return policy and make your selections carefully, for all sales are final!
Question: How much for shipping charges?
Answer: Shipping and state sales tax (if applicable) will be calculated automatically when you add to the shopping cart. Please select the country, state, type in the zip code and then click on get a quote. Choose the type of UPS service that you prefer, then click on update quote.
Question: Do you ship internationally?
Answer: We do not ship outside the United States.
Question: Can I cancel my order?
Answer: You may cancel an order within 24 hours. You would need to send us a fax stating that you would like to cancel your order. After 24 hours, your order can’t be cancelled. It would be already placed in processing and cannot be cancelled. Refused packages are nonrefundable.
Question: Can items be back ordered?
Answer: Most of the time when an order is out of stock, it will be placed on back order. Once an item is sold out, it's completely taken out of inventory.
Question: Are phone orders accepted?
Answer: Orders can only be placed on line or by mail.
Question: Do you have catalogs?
Answer: We do not provide a printed catalog.
Question: Do you drop ship?
Answer: We do not drop ship at this time.
Question: How do I track my order?
Answer: If you would like to track your order, please email us or contact us at 901-725-9535.
Question: Am I subject to State Sales Tax?
Answer: All orders shipping to Tennessee are subject to State Sales Tax.
Question: If I create an account, will you sell my email address or Spam me?
Answer: We do not sell or use our customers list for commercial purposes outside our own company. At times, we may send you a special Promotion or Coupon.